Service and Parts

Richard McDermott, National Service Manager  
Visit individual branch pages for service numbers by location.

 

The ALL Family of Companies doesn’t just rent and sell cranes. We support our customers by offering service from our expert technicians, and parts. In fact, we stock more ready-to-ship, after-market parts than any other source in North America.

 

Fleet Management

Our founders recognized early on that to be the best in the industry, they had to make ALL more than a fleet rental company. It had to be a fleet management company. Constant maintenance positively affects customer productivity and reduces downtime. Fleet management across our branches means a lot of cranes moving continuously from job to job, and between our yards. Our dispatch teams are highly trained for any eventuality – keeping our fleet moving smoothly. Because we have our own transportation fleet to haul our lift equipment, customers are spared the hassles and delays that come with hiring a trucking company – and they save money, too.

 

Service Shops

Managing North America’s largest privately-owned fleet of lift equipment takes a small army of professional service technicians. We are unique in the industry because we do it all – from changing a tire to replacing an engine, to completely rebuilding a crane from the smallest bolt to the tip of the jib. Over the last five decades in business, ALL has built a compound of service, repair, and maintenance shops on our 40-acre flagship yard. We have hydraulic departments, welding and fabrication shops, engine shops, paint facilities, tire shops, parts warehouses, and we maintain our own truck and trailer shops. Our branches are similarly outfitted. Additionally, ALL has 175 service trucks, and the technicians to go with them. For customers, that means maintenance and repairs on the jobsite, saving time and money.

 

Emergency Service

When an emergency arises that requires lift equipment, ALL is there to answer the call for help. We dispatched 47 cranes from several ALL branches to New Orleans in 2011 to help rebuild the levees destroyed by Hurricane Katrina. When a truck rammed into a pedestrian bridge over a major highway in Cleveland and tore it from its moorings, the Ohio Department of Transportation (ODOT) called. Watch the video showing the all-terrain cranes and various personnel lifts we dispatched to the scene. And when Zero the polar bear fell into his moat at the Milwaukee Zoo, a 50-ton crane from ALL’s Dawes branch lifted him to safety.

 

Crane Parts: From Bolts to Booms

We keep our branches and service centers stocked in order to maintain our rental fleet, but we have the inventory to help other owners and operators anywhere in the world with their parts requests.

Why do we keep such a strong stock of replacement crane parts and original equipment manufacturer (OEM) parts? Because if a part is needed, there’s no waiting. Our parts warehouses across the continent are managed by professionals with decades of experience. We have more than 100,000 parts, stocked, packaged, and ready to ship at a moment’s notice. That’s more than any other after-market parts source in the country!

We even have 125 engines in our inventory. That’s one for every type of crane in our fleet, and is a number that’s simply unheard of in an industry where most rental houses have fewer than five spares, and many have none at all.

As an ALL Family customer, our warehouse is YOUR warehouse. Read more.

  • Shop Parts On Your Own www.craneparts.com
  • We’ll Find Parts For You Can’t find what you need, or simply want us to do the legwork for you? No problem! Email us at parts@allcrane.com and one of our parts specialists will get back to you.

 

Gaining a Lift Partner

Our sales staff won’t just rent or sell you a crane. Each estimator becomes a customer’s lift partner – providing quotes, performing site visits, and helping you select the correct crane for your job and budget. Many of our sales estimators were once operators, which means they are uniquely positioned to offer you insights about your needs based on their experience in the cab. Available 24 hours a day, 7 days a week, you can always reach a member of our sales team.

 

3D Lift Software

3D Lift Plan is an invaluable tool used by professional lift planners, and one that ALL makes extensive use of when customers select cranes for their most challenging lifts. When the weight and dimensions of the object being lifted are uploaded with the location and size of any obstructions on the jobsite, 3D Lift Plan searches the load charts for all cranes involved to find the most economical configurations for the lift. It provides highly accurate graphics to help customers visualize the job, even including objects such as trees and cars that might be present.